Daniel Lewis

Daniel Lewis

Shift Support Supervisor at KnownHost LLC and CompTIA A+ Certified Technician

https://daniellewis.xyz
(334) 798-3399
Birmingham Alabama US
Print-Friendly Resume (Out of Date)

Daniel is Shift Support Supervisor at KnownHost LLC and a CompTIA A+ certified technician. He attended Auburn University for Mechanical Engineering before deciding to instead pursue a career in IT. He takes great pride in his work ethic, attention to detail, attitude, and willingness to see through long projects involving complex issues. Daniel has experience in several aspects of IT and knows that this versatility will translate into great productivity and usefulness to his employers.

Work Experience

KnownHost LLC

Shift Support Supervisor

May 2017 - Present
https://www.knownhost.com
  • First point of contact for questions regarding technical questions, policies, and general ticket handling procedures for support staff
  • Oversee handling of tickets by support staff, identifying and addressing advanced issues, and ensuring high standards of customer service and correct problem solving procedures

KnownHost LLC

Technical Support Operator

Jan 2016 - May 2017
https://www.knownhost.com

KnownHost is a privately held web hosting company based in the United States. With customers from over 150 countries we continue to be one of the most recognized hosts in the world with datacenters on the East Coast, West Coast, and Central (Texas). By using state of the art technology and networks we're able to provide a premium hosting service at an affordable price. With unparalleled uptime, fast professional support, and high performance hosting as our core focus we're confident you'll feel at home when hosting with us.

  • Provides technical support for customers with fully managed dedicated servers and VPS

Fix'D (Sole Proprietorship)

Solutions Provider, Web Developer, Technician

Dec 2014 Dec 2015
http://fixd.systems

Fix'D is an IT solutions company serving home and small business clients, offering services including Web Presence, Hardware and Software Setup and Repair, Training, and various IT consulting.

  • Offer on-site consulting, troubleshooting, and repair to home and small business clients
  • Setup, design, and maintenance services for DSquareDonuts.com and Cute-Stuffs.com
  • Completed long migration and redesign project from Zen Cart to Magento for Cute-Stuffs.com
  • Recovered and patched several security compromised and defaced websites

TgL Communications

Solutions Provider, Web Developer, Technician

Aug 2013 - Aug 2014
http://www.tglcom.net

TgL Communications is an IT solutions company serving small and medium businesses in the Auburn-Opelika, AL area.

  • Developed company website on WordPress platform
  • Offered on-site assistance and consulting for various IT issues
  • Spoke with clients to identify issues, troubleshoot, develop plan of action, and resolve issues
  • Involved in several projects including writing and maintaining small software applications and frontend design for web apps

D Square Donuts

IT Solutions, Shift Management

Mar 2012 - Aug 2015
http://www.dsquaredonuts.com

D Square Donuts is a small artisan donut shop with a big following in Auburn, AL.

  • Developed two iterations of website on WordPress platform
  • Responsible at one time for nearly every job function including training, kitchen duties, sales, and cash handling
  • Working here required efficiency, speed, stamina, and ability to prioritize and perform several simultaneous tasks

National Center for Asphalt Technology

Assistant Instrumentation and Network Tech

Oct 2010 - Oct 2013
http://pavetrack.com

NCAT is an organization that researches and develops asphalt and pavement technology. The test track in Opelika, AL works with several vendors and state Departments of Transportation to perform time-accelerated load and wear testing of several types of asphalt using cutting-edge technologies.

  • Troubleshooting and maintenance of embedded instrumentation systems and network
  • Assisted in project to revamp network by setting up and installing newer wireless access points
  • Wrote scripts and software to monitor and predict equipment failures, and to prevent data loss

Volunteer

AuburnGamers.com

Web Developer, Server Admin

Nov 2012 - Present
http://www.auburngamers.com

AuburnGamers.com is a gaming community for friends in the Auburn, AL area. Services include a web portal, news and updates, gatherings, game servers, and a chat server. Currently pending redesign.

  • Set up and maintenance of Ubuntu-based Apache web server, Mumble voice chat server, various dedicated game servers
  • Designed web portal featuring news and community discussion on WordPress platform

Education

Auburn University

Mechanical Engineering

Completed 3/4 of Bachelor

Aug 2006 - Dec 2010

Skills

IT Solutions

  • Linux webserver administration
  • Linux experience, primarily CentOS, Ubuntu, CloudLinux
  • Apache, nginx, MySQL, MariaDB setup, configuration, tuning
  • Litespeed Webserver
  • cPanel, DirectAdmin administration
  • Windows XP, Vista, 7, 8, 10
  • Android & iOS Support
  • Peripheral Setup & Troubleshooting
  • Printer Setup & Repair
  • Small Networks
  • Structured Cabling
  • MS Office Setup, Repair, and Use
  • Mail Client/Outlook Setup, Repair, & Use
  • Virus and Malware Removal
  • Web & File Server Setup & Repair

Web Development

  • HTML5
  • CSS3
  • Frontend Web & Graphic Design
  • WordPress
  • Magento
  • Photoshop CS5
  • Compromised Website Repair
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